Thank you for shopping at our equipment store. We value your satisfaction and strive to provide you with top-quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund policy.

1. Returns and Eligibility:
   • You may return an eligible item for a refund within 15 days from the date of purchase.
   • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
   • Non-returnable items include all Respiratory Devices & Disposables.
   • Trial usage is provided for majority of the medical devices, once purchased the medical device cannot be refunded.

1. Refund Process:

1. • To initiate a return and request a refund, please contact our customer service team within the specified return period.
   • Provide the order details, item description, and reason for the return.
   • Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
   • Please securely package the item, including all accessories and documentation, and clearly mark the RMA number on the package.
   • Ship the item back to our designated return address using a traceable shipping method, and retain the tracking information for reference.

1. Refund Options:

1. • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If the item meets the eligibility criteria, we will process the refund.
   • Refunds will be issued in the original form of payment used for the purchase.
   • Please note that shipping and handling charges are non-refundable unless the return is due to our error.

1. Timeframe for Refunds:

1. • The time required to process a refund may vary depending on the payment method and financial institution involved.
   • Please allow 7-10 business days for the refund to be credited to your account or appear on your statement.

1. Damaged or Defective Items:

1. • If you receive a damaged or defective item, please contact our customer service team immediately.
   • We will arrange for a replacement or provide further instructions for returning the item, depending on the specific situation.

1. Exchanges:

1. • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

1. Exceptions and Special Cases:

1. • In certain circumstances, exceptions to our refund policy may be considered at our discretion.
   • Please contact our customer service team to discuss any special cases or inquiries.

We reserve the right to update or modify our refund policy at any time without prior notice. However, any changes will not affect purchases made prior to the policy update.

If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our customer service team. We are here to ensure your satisfaction and provide a seamless shopping experience.

FAQ

Do you offer rental options for medical equipment?
Yes, we offer rental services for select medical equipment. Rental terms may vary depending on the item and duration needed. Please contact our sales team or check our website for available rental options.

Can I return or exchange a product if I am not satisfied?
We have a return and exchange policy in place. Please refer to our terms and conditions or contact our customer service for details regarding returns, exchanges, and refunds.